Last Updated: 5-10-2025

Due to the custom nature of our gift curation service, all sales are final. However, we want you to love your experience!

Replacement May Be Granted If:

• The item was damaged during delivery (must be reported within 24 hours of receipt with photo evidence)
• The wrong item was sent

No Refunds Will Be Granted For:

• Change of mind
• Incorrect personalization submitted in the request form
• Delayed shipping caused by third-party carriers

Exchanges

In most cases, exchanges are not possible due to the unique curation of each box. However, we’ll do our best to make it right if there’s an issue.

Contact Us

Email us at hello@surprisegiftplug.com within 24hours of delivery to resolve an issue. Include your order number and photos if applicable.