Frequently Asked Questions
Surprise Gift Plug is a luxury gift concierge service that helps busy professionals and thoughtful gifters create unforgettable gifting experiences. From curated gift boxes to fully customized concierge gifts, we handle the details so you can focus on the joy of giving.
A gift concierge service is a personalized gifting experience where we handle everything from sourcing the perfect items to packaging, personalization, and delivery. Just tell us who you're gifting and why — we'll take care of the rest.
Simply fill out our Concierge Gift Request Form on the website. Provide a few details about the occasion, recipient, and your budget, and we'll send you a tailored proposal within 24–48 hours.
We currently require 7–10 business days for custom concierge gifts to ensure every detail is perfect. For rush orders, please email us directly and we'll do our best to accommodate you!
Yes! We offer corporate gifting solutions for client appreciation, employee recognition, brand launches, and more. Contact us directly to get started.
Our curated gift boxes feature handpicked, high-quality items sourced from small businesses and luxury brands. Each box is thoughtfully themed, beautifully packaged, and includes a personalized message card.
Absolutely! You can add a personalized message at checkout or in the concierge form. We'll handwrite or print it on a premium notecard for that extra special touch.
We currently ship within the United States. If you need international shipping, please contact us to discuss custom options.
Because our gifts are custom and made-to-order, we do not accept returns or exchanges. However, if there's an issue with your order, please contact us within 24 hours of delivery and we'll make it right.
Shipping time depends on your location, but most gifts arrive within 2–3 business days after shipping. We'll provide tracking information as soon as your gift is on its way.