Frequently Asked Questions

What is Surprise Gift Plug?

Surprise Gift Plug is a luxury gift concierge service that helps busy professionals and thoughtful gifters create unforgettable gifting experiences. From curated gift boxes to fully customized concierge gifts, we handle the details so you can focus on the joy of giving.

What is a gift concierge service?

A gift concierge service is a personalized gifting experience where we handle everything from sourcing the perfect items to packaging, personalization, and delivery. Just tell us who you’re gifting and why, we’ll take care of the rest.

How do I request a custom gift?

Simply fill out our Concierge Gift Request Form on the website. Provide a few details about the occasion, recipient, and your budget, and we’ll send you a tailored proposal within 24–48 hours.

Can I request a gift for same-day or next-day delivery?

We currently require 7–10 business days for custom concierge gifts to ensure every detail is perfect. For rush orders, please email us directly and we’ll do our best to accommodate you!

Do you offer gift boxes for businesses or client appreciation?

Yes! We offer corporate gifting solutions for client appreciation, employee recognition, brand launches, and more. Contact us directly to get started.

What’s included in a curated gift box?

Our curated gift boxes feature handpicked, high-quality items sourced from small businesses and luxury brands. Each box is thoughtfully themed, beautifully packaged, and includes a personalized message card.

Can I include a personal note with my gift?

Absolutely! You can add a personalized message at checkout or in the concierge form. We’ll handwrite or print it on a premium notecard for that extra special touch.

Where do you ship?

We currently ship within the United States. If you need international shipping, please contact us to discuss custom options.

Can I request a specific brand or item in my gift?

Yes! If there’s a product or brand you’d like us to include, mention it in your request form and we’ll do our best to source it for you.

Do you accept returns or exchanges?

Because our gifts are custom and made-to-order, we do not accept returns or exchanges. However, if there’s an issue with your order, please contact us within 24 hours and we’ll make it right.

How long does it take to receive my gift?

Shipping time depends on your location, but most gifts arrive within 2–3 business days after shipping. We’ll provide tracking info as soon as your gift is on its way.